DELIVERY

DISPATCH TIME

We aim to dispatch all domestic orders on the day of or day after purchase. Our collection is at 4pm, so most orders go out same day. This allows us to roast our natural process coffees and lower-altitude beans earlier in the day, and the higher-grown denser coffees later as the roaster retains more heat. We use DPD Local and provide a fully tracked service.

Wholesale orders are usually roasted on the day of purchase. We do deliver locally, so same day or next day delivery is definitely possible (if you need it in a hurry).

DELIVERY CHARGES

We use DPD Local for our deliveries. Delivery is free over £25, or £5.00 under £25. Prices are inclusive of VAT. We reserve the right to change these prices and / or the couriers we use at our own discretion. Tracking is available to all UK Mainland orders, and you will receive SMS and email updates regarding your delivery if you provide this at checkout. Safe places can be nominated for your delivery (shed, greenhouse etc.) just leave a note upon checkout and we will pass this on.

UNITED KINGDOM MAINLAND

£0 – £25 DPD Local
£25+ FREE DPD Local

DAMAGED GOODS / NON-ARRIVALS

If the unlikely event your goods don’t arrive in perfect condition (split bag, water damage etc), please photograph the package and send us an email at ku.oc.naebavajnull@kcabdeef explaining the situation. We will endeavour to resolve this as quickly as possible. In the event that your goods don’t arrive within 14 days, please get in touch and we will get this resolved.